Deliveries and Collections

Important

COVID-19 and the Schools Library Service

The Schools Library Service is able to deliver resources to schools for the coming term where classes are being held and for distribution to children  at home.

Please fill in the request form as usual with details of the topics / reading books required, indicating quantities required for children in class and children at home.  Be sure to fill in your email address so that we can contact you to discuss requirements if necessary.

Please ring (020 7364 6428) or email (schoolslibraryservices@towerhamlets.gov.uk) the Schools Library Service if you have any questions.

End of term collection dates

If you were not able to return your spring term resources, please have them ready for collection.

Click here for summer collection dates
Arnhem Wharf Primary TUESDAY 14 JULY
Bangabandhu Primary FRIDAY 17 JULY
Ben Jonson Primary THURSDAY 16 JULY
Bigland Green Primary FRIDAY 10 JULY
Blue Gate Fields Juniors FRIDAY 10 JULY
Bonner Mile End MONDAY 13 JULY
Bonner Primary FRIDAY 17 JULY
Bow School MONDAY 13 JULY
Buttercup Primary FRIDAY 10 JULY
Bygrove Primary TUESDAY 14 JULY
Cayley Primary THURSDAY 16 JULY
Chisenhale Primary WEDNESDAY 15 JULY
Christ Church Primary FRIDAY 10 JULY
Clara Grant Primary MONDAY 13 JULY
Columbia Primary FRIDAY 17 JULY
Cubitt Town Infants TUESDAY 14 JULY
Cubitt Town Juniors TUESDAY 14 JULY
Culloden Primary MONDAY 13 JULY
Cyril Jackson Primary TUESDAY 14 JULY
Cyril Jackson Primary South TUESDAY 14 JULY
Globe Primary FRIDAY 17 JULY
Guardian Angels Primary WEDNESDAY 15 JULY
Halley Primary THURSDAY 16 JULY
Harbinger Primary TUESDAY 14 JULY
Hermitage Primary FRIDAY 10 JULY
John Scurr Primary FRIDAY 17 JULY
Kobi Nazrul Primary FRIDAY 10 JULY
Lansbury Lawrence Primary TUESDAY 14 JULY
Malmesbury Primary WEDNESDAY 15 JULY
Marion Richardson Primary FRIDAY 10 JULY
Marner Primary MONDAY 13 JULY
Mayflower Primary TUESDAY 14 JULY
Morpeth Secondary FRIDAY 17 JULY
Mowlem Primary FRIDAY 17 JULY
Old Ford Primary WEDNESDAY 15 JULY
Old Palace Primary FRIDAY 10 JULY
Olga Primary WEDNESDAY 15 JULY
Osmani Primary FRIDAY 17 JULY
Phoenix WEDNESDAY 15 JULY
Phoenix Upper School WEDNESDAY 15 JULY
Redlands Primary THURSDAY 16 JULY
Seven Mills Primary TUESDAY 14 JULY
Shapla Primary FRIDAY 10 JULY
Sir John Cass Primary FRIDAY 10 JULY
Sir John Cass Secondary FRIDAY 10 JULY
Sir William Burrough Primary Academy THURSDAY 16 JULY
Solebay Academy THURSDAY 16 JULY
St Agnes Primary MONDAY 13 JULY
St Annes Primary FRIDAY 17 JULY
St Edmunds Primary TUESDAY 14 JULY
St Elizabeth Primary FRIDAY 17 JULY
St Johns Primary FRIDAY 17 JULY
St Lukes Primary TUESDAY 14 JULY
St Mary And St Michael Primary FRIDAY 10 JULY
St Matthias Primary FRIDAY 17 JULY
St Pauls Way Foundation Primary MONDAY 13 JULY
St Pauls Whitechapel Primary FRIDAY 10 JULY
St Pauls With St Michaels Primary WEDNESDAY 15 JULY
St Peters (London Docks) Primary FRIDAY 10 JULY
St Saviours Primary TUESDAY 14 JULY
Stebon Primary MONDAY 13 JULY
Stepney Greencoat Primary THURSDAY 16 JULY
Turnham Academy WEDNESDAY 15 JULY
Virginia Primary FRIDAY 17 JULY
Wellington Primary MONDAY 13 JULY
William Davis Primary FRIDAY 17 JULY
Woolmore Primary TUESDAY 14 JULY
  • We will let the school know which day our driver will be calling
  • Make sure that your resources are ready the evening before the collection day as we cannot guarantee a second visit if you miss the collection slot
  • Please ensure that resources are correctly and tidily packed
  • Resources must be left in the designated collection point in your school. Our driver will not have time to visit classrooms
  • Make sure that all artefacts collections are complete and in the original suitcase/ trunk/ box. Please be considerate and remember that other schools will be waiting for these items!
  • Please do not send us new request forms in returned crates.

 

Did you miss the collection date?

  • Let us know as soon as possible.
  • We can pick up any overdue resources in the new term when we visit your school again. Please contact the library to let us know how many crates to expect

Deliveries

  • If you have sent a request we will deliver your resources within 7 working days of receipt OR within 7 working days of the first day of term (if recieved during or prior to a holiday)
  • If you have chosen your own resources at the library, these will be delivered within 5 working days
  • Your delivery may be delayed if you have outstanding items on your ticket. If this is the case then we will attempt to contact you first by the email address provided and then by calling the school.

We’ve had several incidents when new crates have been delivered and not taken from the school reception by teachers. These have then been sent back by the school to the library service and the resources put back into stock.

  • Keep an eye out for your delivery
  • If your delivery has not been received within 7 working days, contact us as soon as possible so that we can resolve any problems
  • Our driver will drop off all resources to the school reception or other area designated by your school. If a delivery cannot be found, please check with your school office/ site management. All deliveries will be signed for by a member of staff at your school
  • Big books, posters, costumes and some artefacts will be delivered in bags and boxes. Please look out for poster rolls, boxes and bags as well as crates. All delivered items will be labelled with the teacher’s name

Collections

Returning artefacts and costumes

  • Please make sure that all artefacts collections and costumes are returned as complete sets and in the original box/trunk/suitcase.
  • An increasing number of artefacts collections have been returned without their box. It is expensive for us to replace these and it means less money for new books!
  • Artefacts and costumes are expensive and in high demand. Returning them on time and complete means that all teachers can benefit from these resources

Returning posters and big books

  • Please do not stuff large posters and big books into crates – please use the bags that they were sent in! Posters may be returned as rolls. This will help prolong the life of these resources.

 

 During term time

Either call, email or request a collection in your new request form. Please remember:

  • Allow up to 5 working days for our driver to be able to schedule a visit. At times of peak demand we get a lot of requests for collections and deliveries.
  • Please ensure that your crates are ready! If we arrive and we can’t find anything it may take time to fit in a repeat visit.
  • Let us know the number of crates that our driver should expect.
  • If you know that other staff also need crates collecting, try to arrange for all crates to be ready at the same time – repeat visits can cause delays.

At half term

  • Resources do not need to be returned at half term
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